Returns & Refunds Policy

Your satisfaction and confidence in your purchase are extremely important to us.
We stand behind the quality of our products and aim to make every shopping experience smooth and worry-free.

If for any reason you’re not fully satisfied with your order, you may request a return or exchange within 30 days of delivery — simple, fast, and hassle-free.

✅ Return Eligibility

To be eligible for a return, please ensure that:

  • The item is unused and in its original condition

  • All tags, labels, and original packaging are intact

  • You can provide proof of purchase (order confirmation or receipt)

⚠️ Important: Returns sent without prior approval cannot be accepted.
Once your return request is approved, we’ll provide a prepaid return label along with clear, step-by-step instructions.

❗ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We’ll resolve the issue promptly by sending a replacement or issuing a full refund — at no additional cost to you.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange:

  • Opened or used personal-care or body-care devices

  • Products showing signs of wear, damage, or modification

  • Personalized or custom-made items

  • Clearance or final-sale products

  • Perishable or consumable goods (such as food, supplements, or similar items)

🔄 Exchanges

If you wish to exchange an item for a different model or variation, the fastest option is to:

  1. Return the original item

  2. Place a new order once your refund has been processed

This ensures faster shipping and guarantees the new item arrives in perfect condition.

🇪🇺 EU Customers – Right of Withdrawal

Customers located within the European Union are entitled to a 14-day cooling-off period.
During this time, you may return any unused product for a full refund — no explanation required.

Conditions:

  • Product must be unused and in its original packaging

  • Proof of purchase is required

💰 Refunds

Once we receive and inspect your returned item, you’ll receive an email confirmation.
If approved, your refund will be issued to your original payment method within 10 business days.

🕒 Please note: Some banks or payment providers may require additional time to process and display the refund.